Kn9 Privacy Policy — How your personal information is kept secure

Kn9 collects three types of data — information you provide directly, data generated automatically through your use of the service, and information required for identity verification.

Kn9 only collects information that is strictly necessary for delivering services, ensuring security, and meeting legal obligations. No unnecessary data is ever requested.

The purposes for which kn9 uses your data are clearly outlined below:

• To create and manage your account and to accurately identify you as a user.
• To process deposits, withdrawals, and other financial transactions.
• For KYC verification and age confirmation — this is a legal requirement.
• To prevent fraud, money laundering, and other illegal activities.
• To offer you relevant bonuses and promotions.
• To provide customer support and resolve any issues you may have.
• To improve platform quality and security.
• To promote responsible betting — and to offer support if signs of excessive betting are detected.

Kn9 does not generally share your data with third parties. However, in certain specific circumstances, limited information may be disclosed to designated parties:

• Payment Processors: Your information is shared with Bkash, Nagad, Rocket, or your bank as needed to process transactions. This is essential for completing payments.
• Identity Verification Service: Licensed third-party services may be used to verify your identity as part of the KYC process.
• Regulatory Authority: We may be required by law to disclose data in response to valid requests from licensing authorities or regulatory bodies.
• Law Enforcement Agencies: We may be required to share specific data with legitimate authorities pursuant to a court order or official investigation.
• Technology Service Providers: Limited data may be shared with technology companies bound by strict confidentiality agreements, solely for the purpose of cloud server operations or security tools.

Kn9 uses a multi-layered security framework to keep your data protected:

• Transmission Encryption: All data transmitted between your browser and kn9's servers is encrypted using TLS 1.3 protocol with 256-bit encryption.
• Storage Security: All sensitive data stored on our servers — including passwords and payment details — is kept in hashed or encrypted form.
• Access Control: Only authorised personnel may access specific data, and every access is logged.
• Regular Audits: Regular penetration testing and security audits are conducted by international cybersecurity experts.
• Firewall & DDoS Protection: Advanced firewall systems and DDoS protection measures keep our servers secure.
• Two-Factor Authentication: You can enable 2FA on your account at any time for an extra layer of security at login.

Security is an ongoing process. If any vulnerability is identified, kn9 addresses it as quickly as possible. In the event of a security incident, affected users will be notified immediately.

Kn9 uses cookies primarily to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring site security. Disabling them may prevent the site from functioning properly.
• Performance Cookies: Data on which pages are visited most and how quickly they load is used to improve the site. No personal identity is associated with this information.
• Preference Cookies: Used to remember your language or display settings so you don't have to configure them every time.
• Analytics Cookies: To understand how the site is used. All data is analyzed in aggregated and anonymized form.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect your ability to log in and use certain features on kn9.

Kn9 does not retain your data for longer than necessary. However, certain information must be kept for a defined period for legal reasons:

• Account information — retained for the lifetime of the account and for 5 years after closure (as required by law).
• Transaction records — a minimum retention period of 5 years is mandatory under international financial regulations.
• KYC documents — retained for 5 years after verification, or longer if there is an ongoing legal dispute.
• Customer support communications — retained for up to 2 years for issue resolution purposes.
• Betting logs — retained for up to 1 year for security and dispute resolution purposes.
• Marketing preferences — deleted immediately upon opt-out.

Once the applicable retention period expires, data is securely deleted or anonymised. kn9 has no intention of holding onto any data beyond its legal retention period.

Kn9 fully recognizes your rights over your personal data. You may exercise any of the following rights at any time:

Kn9 is a platform exclusively for users aged 18 and above. kn9 does not knowingly collect information from or provide services to minors.

Age is verified at the point of registration, and identity documents are required during KYC to confirm age. Should an underage user manage to create an account and this comes to kn9's attention, the account will be closed immediately and any collected data will be deleted.

If a parent or guardian discovers that their child under the age of 18 has been using kn9, please notify us immediately at support@kn9.world. kn9 will take prompt action.

Kn9 may update this Privacy Policy when necessary. Any changes will be reflected in the "Last Updated" date at the top of the page. For significant changes, a notification will be sent to your registered email or mobile number.

We recommend reviewing this policy regularly. Continued use of kn9 after any changes have been made will be considered acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact kn9:

• Email: support@kn9.world — use this address to submit any privacy-related requests in writing.
• Live Chat: Get help in Bengali 24/7. The fastest way to get answers.

Kn9 typically responds to privacy-related requests within 7 business days. Complex requests may take up to 30 days, in which case you will be informed in advance.